Guest Service Ambassador
At Digby Pines Golf Resort & Spa, we believe hospitality is more than a job — it is theatre, storytelling, anticipation, and creating unforgettable moments.
We are looking for energetic, personable, and service-driven individuals to join our evolving Guest Services team as Guest Service Ambassadors — a modern hospitality role that represents the evolution of traditional Front Office roles by combining the core functions of Front Desk, Bell Desk, Concierge, and Reservations with the Order of the Good Time induction and Samuel de Champlain welcome experience into one unified role.
If you thrive in a fast-paced environment, love interacting with people, and enjoy creating memorable experiences, this role may be the perfect fit for you.
About the Role
The Guest Service Ambassador is the face of the resort and plays a vital role in shaping the guest experience from arrival to departure.
This is not a traditional Front Desk position. Our Ambassadors move fluidly throughout the guest journey — welcoming guests, assisting with luggage, handling reservations, sharing local recommendations, supporting arrivals and departures, and delivering personalized service experiences throughout the property.
You will be a visible presence in the lobby and across the resort, helping create seamless, elevated, and memorable stays for every guest.
What You’ll Do
Guest Arrival & Experience
- Deliver warm, engaging, and personalized guest welcomes
- Complete efficient check-ins and check-outs
- Escort guests to rooms or cottages and introduce resort amenities
- Assist with luggage handling and guest transportation coordination
- Create memorable first and last impressions
Front Desk & Reservations
- Manage reservations, modifications, and guest requests
- Process payments and maintain accurate guest profiles
- Support room assignments and operational coordination
- Upsell room categories, packages, and resort experiences
Concierge & Lobby Presence
- Recommend dining, local attractions, and resort experiences
- Maintain an active, welcoming presence in the lobby
- Anticipate guest needs before they arise
- Support guests during busy arrival and departure periods
Service Recovery & Guest Care
- Resolve guest concerns professionally and confidently
- Deliver thoughtful service recovery experiences
- Personalize interactions for VIPs, celebrations, and returning guests
Team Collaboration
- Work closely with Housekeeping, Spa, Golf, Maintenance, and Food & Beverage teams
- Participate in daily operational briefings and shift handovers
- Adapt to changing operational needs throughout the resort
What We’re Looking For
We are seeking individuals who are:
- Naturally warm, confident, and engaging
- Comfortable multitasking in a fast-paced hospitality environment
- Passionate about guest service and creating memorable experiences
- Professional, adaptable, and solutions-focused
- Strong communicators with excellent interpersonal skills
Qualifications
- Previous hospitality or customer service experience preferred
- Sales or upselling experience considered an asset
- Experience with hotel systems or reservation software preferred
- Flexible availability including evenings, weekends, and holidays
- Valid Class 5 Nova Scotia Driver’s Licence required
- Theatre, performing arts, or public-facing presentation experience is considered a strong asset
Why Join Digby Pines?
- Work at one of Nova Scotia’s most iconic resort destinations
- Be part of a modern and evolving hospitality team
- Build experience across multiple areas of hotel operations
- Opportunity for growth and development within the resort
- Dynamic and engaging work environment where no two days are the same
The Ideal Candidate
This role is perfect for someone who:
- Loves people and thrives on human connection
- Enjoys being active and visible rather than sitting behind a desk all day
- Brings personality, professionalism, and energy to every interaction
- Understands that hospitality is about creating feelings, not just completing tasks
At Digby Pines, we don’t just check guests in — we create experiences they remember.
Apply today and become part of the future of Guest Services.
