Spa Manager

Position Title: Spa Manager

Department: Spa & Wellness

Reports To: Operations Manager

 

Position Summary

The Spa Manager is responsible for leading and overseeing the daily operations of The Spa at Digby Pines, ensuring exceptional guest experiences, strong financial performance, and a positive, engaged team culture.

 

This position manages all spa operations including treatment services (massage, body treatments, skincare, esthetics), retail operations, reservations, guest reception, relaxation spaces, and facility standards. The Spa Manager plays a key leadership role in positioning the spa as a premier wellness destination within Nova Scotia and as an integral part of the resort experience at Digby Pines Golf Resort & Spa.

 

The Spa Manager ensures alignment with the resort’s brand standards, seasonal programming, and luxury coastal guest experience.

 

Preferred Qualifications

 

Education:

·       Diploma or Degree in Hospitality Management, Business Administration, or Spa & Wellness Management

·       Esthetics or Massage Therapy certification considered an asset

 

Experience:

·       Minimum 2–3 years of leadership experience in a resort spa, boutique spa, or hotel spa environment

·       Experience managing budgets, payroll, and retail operations

 

Other Requirements:

·       Strong understanding of spa service protocols and guest journey design

·       Knowledge of health & safety standards in Nova Scotia

·       CPR/First Aid Certification preferred

 

 Core Responsibilities

 

1. Managing Spa Operations

·       Oversee daily operations of The Spa at Digby Pines, including treatment rooms, relaxation areas, reception, and retail space.

·       Ensure a tranquil, luxurious, and impeccably maintained spa environment reflective of the coastal elegance of Digby Pines.

·       Maintain treatment quality standards and service consistency.

·       Oversee scheduling of therapists and estheticians to maximize productivity and guest satisfaction.

·       Ensure sanitation, hygiene, and provincial regulatory compliance are consistently met.

·       Collaborate with other resort departments (Front Office, Golf, Food & Beverage) to create integrated guest experiences and wellness packages.

 

2. Financial & Budget Management

·       Develop and manage the annual spa operating budget.

·       Monitor revenue performance including treatments, retail sales, packages, and promotions.

·       Manage payroll to align with seasonal occupancy fluctuations.

·       Control operating expenses including linens, professional products, guest amenities, and supplies.

·       Analyze monthly P&L statements and implement strategies to improve profitability.

·       Develop seasonal spa offerings aligned with resort occupancy trends (summer peak season, fall retreats, wedding groups, etc.).

 

3. Sales, Marketing & Revenue Growth

·       Partner with Sales & Marketing to promote spa services as part of resort packages, wedding offerings, golf retreats, and group bookings.

·       Develop seasonal promotions inspired by the natural beauty of Nova Scotia (e.g., coastal relaxation rituals, autumn wellness retreats).

·       Oversee retail product selection, merchandising, and inventory management.

·       Identify new service offerings and product enhancements to maintain competitiveness within the regional spa market.

·       Leverage social media and website collaboration to enhance spa visibility.

·       Build relationships within the Digby community to encourage local membership and repeat business.

 

 4. Guest Experience Excellence

·       Champion a culture of personalized, intuitive, and memorable guest service.

·       Address guest concerns promptly and professionally, ensuring service recovery excellence.

·       Review guest feedback (online reviews, comment cards, surveys) and implement improvement initiatives.

·       Empower team members to exceed guest expectations.

·       Ensure each guest’s spa journey—from reservation to post-treatment follow-up—is seamless and restorative.

 

5. Leadership & Human Resources

·       Recruit, hire, and onboard spa team members aligned with Digby Pines service culture.

·       Develop structured training and onboarding programs for therapists and spa associates.

·       Conduct regular performance reviews and coaching sessions.

·       Foster a collaborative, respectful, and motivating team environment.

·       Schedule regular team meetings to communicate business objectives and celebrate successes.

·       Maintain open-door communication and encourage employee engagement.

·       Support professional development and continuing education.

 

6. Health, Safety & Compliance

·       Ensure compliance with Nova Scotia Occupational Health & Safety regulations.

·       Maintain sanitation and infection prevention standards in treatment rooms and common areas.

·       Conduct risk assessments and safety training for all spa associates.

·       Ensure emergency procedures and fire safety protocols are understood and practiced.

·       Maintain proper handling and storage of professional spa products and chemicals.

 

7. Retail & Inventory Management

·       Select and manage vendor relationships for professional spa and retail products.

·       Monitor inventory levels and conduct regular stock audits.

·       Design retail displays that enhance guest experience and drive sales.

·       Train team members on retail recommendation techniques.

·       Track retail performance and implement sales improvement strategies.

 

Critical Competencies

Leadership

·       Adaptable and responsive to seasonal resort operations.

·       Professional demeanor reflecting resort luxury standards.

·       Strong decision-making and problem-solving abilities.

·       Confident and motivating presence within the spa team.

Managing Execution

·       Results-driven with strong financial acumen.

·       Excellent organizational and scheduling skills.

·       Ability to manage multiple priorities in a dynamic resort environment.

Building Relationships

·       Builds trust with team members and guests.

·       Collaborates effectively across departments.

·       Engages with local community and repeat clientele.

Business & Technical Acumen

·       Strong understanding of spa operations and treatment standards.

·       Knowledge of retail sales strategies.

·       Comfortable using booking systems, POS systems, and Microsoft Office tools.

·       Ability to interpret financial reports and performance metrics.

 

Work Environment

The Spa Manager works in a resort setting that operates seasonally with peak activity during summer and event periods. Flexibility in scheduling, including weekends and holidays, is required.

 

The Spa Manager is expected to model the hospitality, warmth, and excellence that define the guest experience at Digby Pines Golf Resort & Spa.