Digby Pines Golf Resort and Spa is recruiting for a a Full Time Assistant Housekeeper.  Situated in the scallop capital of the World, Digby Nova Scotia, our iconic resort offers a competitive wage, benefit program and resort benefits including golf, spa and much more.

General Responsibilities:

The role the Assistant Housekeeper is to assist the Executive Housekeeper in the daily management of the Housekeeping team members, while remaining focused on:

·      Guest satisfaction with Housekeeping services delivery in all areas of cleanliness responsibilities (Room Attendants; Porters for Main Resort Lodge guestrooms, hallways; linen closets and for Cottages);

·       Colleague satisfaction with the fair and consistent delivery of performance management and training, providing motivation and encouragement.

·       Co-ordinate and document the Guestroom & Cottage Preventative Maintenance Program.

The Assistant Housekeeper will with their passion and direction, strive to have all Housekeeping standards, policies and procedures met and exceed by Housekeeping team members, ensuring that the areas of responsibility are clean and properly presented to the Guests, Visitors and Colleagues.

Responsibilities: 

·       Provides operational direction property wide of all buildings within the Housekeeping responsibility (cleaning operations consisting of the Main Resort Lodge (guestrooms), Cottages)  Pool and Housekeeping Building (including Laundry).  In the absence of the Executive Housekeeper all public areas 

·       Participate and help direct the winter deep cleaning.

·       Is the immediate supervisor to all Housekeeping team members (Room Attendants and Housepersons), providing a motivational and encouraging work atmosphere for all, through coaching; counseling and support colleagues.

·       Participate as opening On-duty Supervisor creating all necessary co-ordination of day’s cleaning activities 

·       Assist with the recruiting process of Housekeeping team members.

·       Consistently reviews team scheduling as a second set of eyes, to ensure staffing levels meet business requirements, are efficient (productivity goals are met) and adhere to staffing guidelines.

·       Adjust team schedule based on business levels (during the schedule period).

·       Demonstrates and is relied upon to be a knowledgeable user of the resort property management software.

·      Create quarterly room inspection schedule for preventative maintenance program. Manage the preventative maintenance program for the resort rooms and cottages including: pre and post inspections, documentation of deficiencies, scheduling of work repairs in conjunction with the Maintenance, Housekeeping and Front Desk departments and control of data collection and deficiency reporting.

       ·      Reports maintenance issues and submits requests for routine maintenance of equipment ensuring a follow up system is available for review.

·       Provides direction and support to all Housekeeping team members in the event that they require assistance with a guest request, equipment malfunction or an emergency.

·      Act in the capacity of the Executive Housekeeper as requested. 

·       Effectively communicate and liaise with the Front Desk and Maintenance to provide a timely response to all inquiries.

·       Activity participates by auditing the “Quality Inspection Program” by performing audits on assigned rooms to be inspected (weekly quota), recording results and identifying problem areas with Executive Housekeeper.

·       Provide training of team members as assigned by Executive Housekeeper, ensuring that all checklists are completed and signed off and submitted to Executive Housekeeper for inclusion in colleague performance files.

·       Take responsibility for the management of the Resort’s Lost & Found program including responsiveness to Guest and team members alike. 

·      Other tasks as required.

Traits and Qualities:

• Strong confidentiality values
• Multi-tasker - able to meet deadlines
• Detail oriented and organized
  
• Effective Communicator
  
• Adaptable and flexible
  
• Dependable and Reliable

Digby Pines Golf Resort and Spa is committed to diversity and inclusion in the workplace. Digby Pines Golf Resort and Spa  through education, review and engagement is achieving a work environment that is fair and just for all employees and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

We thank all applicants who apply. Only those selected for an interview will be contacted.