Digby Pines Golf Resort and Spa is a year-round property seeking a full time General Manager.  Your strength as a leader will be an inspiration to the team of 175.  Your ability to mentor and develop a team focused on customer experience, community and performance complemented with your expertise from working in a full-service Hotel/Resort will be key in moving the Resort forward as it expands operations. 

Digby Pines Golf Resort and Spa is an iconic Resort located in Digby Nova Scotia.  It operates 365 days a year.  Our team is proud of our 95-year old property and values the legacy of now 3^rd generation customers and boasts of the many employees from days past who are now customers of the Resort.  We continue to grow and expand operations with the latest edition of the Trackman Golf at our Stanley Thompson Golf Course.   Our employees experience Resort living through staff benefits including, golf privileges, staff meals, restaurant meals, Pro Shop purchases and Spa treatments.   We offer a diverse and engaging work environment.

To anticipate the needs and exceed the expectations of the owners, customers, and employees by achieving profitability and customer service goals while providing employees with a positive working environment. Achieves business objectives by communicating and displaying Digby Pines Golf Resort and Spa mission and culture through:

 

a)    creating authentic experiences;

b)    contemporary Nova Scotia food and beverage;

c)    health and wellness programs and initiatives; and

d)    establishing sustainable and renewable business practices.

 

 

AREAS OF ACCOUNTABILITY

 

1.  Anticipates the needs and exceeds the expectations of the owners by meeting and exceeding key owner indicators including profitability, REVPAR and total revenue.

2.     Manages the complexity and diversity of a multi-faceted Resort operation including Resort Management, Spa and Golf Course.

3.     Stays current with the latest trends and developments in the hospitality, spa, and golf industries.

4.     Prepares the Annual Business Plan, Operating and Capital budgets.

5.     Timely analysis and reporting of Financial Statements, Balance Sheet, and Cash Flow.

6.  Develops and executes action plans, in conjunction with Management and Supervisory staff, that address cost and revenue opportunities.

7.     Ensures all reporting is done in a timely and professional manner.

8.     Establishes and communicates objectives which support the achievement of the owners and Digby Pines Golf Resort and Spa.

9.     Develops and implements strategies to achieve objectives.

10.  Monitors achievement of strategies and revises, as necessary.

11.  Achieves profitability objectives by establishing and implementing operating and capital budgets.

12.  Monitors actual operating results and forecasts against budget.

13.  Adjusts marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators.

14.  Achieves revenue goals for the Resort by developing and implementing the marketing plan and overseeing the sales effort.

15.  Maintains and builds the value of the business and assets by developing and implementing strategies which enhance profitability and maintains the physical condition of the Resort.

16.  Maximizes revenue per available room through yield management.

17.  Meets and exceeds the expectations of the customer by ensuring that employees provide superior service as measured by the customer service index.

18.  Establishes and communicates customer service objectives which support achievement of the Resort goals.

19.  Monitors customer service levels and counsels employees with methods of responding to customer requests.

20.  Ensures employees receive the training necessary to provide superior service.

21.  Determines customer satisfaction and needs by reviewing comment cards by responding and talking to customers and staff on a timely basis.

22.  Conducts training on a regular basis that supports customer satisfaction and employee engagement goals.

23.  Provides staff with the skills to provide value-added service to customers.

24.  Performs other duties as required to provide superior service and teamwork.

25.  Ensures all departments are trained in accordance with Digby Pines policies and procedures.

26.  Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.

27.  Develops and implements strategies to achieve employee satisfaction index goals.

28.  Creates a positive work environment for all employees.

29.  Determines and communicates standards of performance to employees.

30.  Evaluates employees and recommends salary increases as appropriate.

31.  Develops employees to their maximum potential and prepare for future promotional    opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met.

32.  Ensures that disciplinary action is taken, as required, utilizing consistency, fairness, and respect.

33.  Performs duties of all departments when needed.

34.  Inspect all Resort facilities on a frequent basis and remedy all deficiencies.

35.  Utilizes corporate resources of Pacrim Hospitality Services Inc. (Pacrim) effectively by communicating on a regular basis.

36.  Adheres to Pacrim’s standards of operation.

37.  Ensure that operation adheres to Federal, Provincial and Municipal laws.

38.  Keeps immediate supervisor promptly and fully informed of all problems or unusual matters.

39.  Increases visibility of the Resort by actively participating in the community.

40.  Monitors industry trends and recommends appropriate actions to be taken to maintain the competitive status and profitability of the Resort.

41.  Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.

42.  Conducts effective employee meetings and counseling sessions.

43.  Determines, communicates, and monitors achievement of standards of performance on a timely basis.

44.  Maintains a safe and secure environment for customers and employees.

45.  Implement on-going and scheduled preventative maintenance programs.

46.  Ensures all employees follow safety policies and procedures.

47.  Takes corrective action, where required, to improve the safety of work areas.

48.  Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position.

49.  At all times, projects a favorable image of Digby Pines Golf Resort and Spa to the public.

50.  At all times, projects a favorable image of Pacrim to the public.

 

DEPARTMENTAL MANAGER RESPONSIBILITIES

 

1.     To be responsible for the training of all team members within the department achieving standards in the Rules of Operation manual and Pacrim’s Training Programs as appropriate to the department while ensuring maintenance of individual staff training records and a proactive monthly training plan as required by the Resort policy.

2.     To ensure all staff are working to achieve realistic activity plans and appraised and/or evaluated on a 6-month basis in line with Resort policy.

3.     To schedule staff in accordance with forecasted business, maintaining agreed productivity norms and achieving the departmental wage budget.

4.     Ensuring the accurate submission of time sheets.

5.     Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings, and actively encouraging communication with other departments within the Resort.

6.     To ensure all staff are aware of procedures to follow in the event of an emergency (such as a fire or bomb threat) and carry out responsibilities as designated in the Emergency Action Plan for the property.

7.     To ensure full adherence to hygiene, health, and safety in accordance with federal,  provincial, municipal legislations and Resort policy.

8.     To facilitate the smooth running of the department through adequate supply of materials and equipment ensuring adherence to the departmental budget through the Purchase Order System and inventory controls as required by policy.

9.     To be aware of competitor activity through participation in the “Resort Revenue Management Program” and encourage all staff to actively “sell” Resort promotions while participating in Sales Missions as requested.

10.  To liaise with the Director of Human Resources in the hiring and orientation of all staff following procedures laid down by Resort policies.

11.  To be responsible for maintaining discipline within the department following Performance Management procedures and liaising closely with the Director of Human Resources regarding areas of concern.

12.  To ensure that standards of punctuality, staff appearance and dress are always maintained in accordance with Digby Pines Golf Resort and Spa and Pacrim policy.

13.  To maintain a professional profile within the Resort and accept the responsibility of Manager on Duty, achieving standards required by Resort policy.

14.  To be responsible for the welfare of all staff within the department encouraging teamwork and innovative ideas to develop a motivated work force.

15.  To be proactive in controlling costs and being fully aware of forecasted business and targeted profitability while maintaining standards in the property.

16.  To perform the duties of an absent staff member and/or assist in another department as necessary, to reduce workload or to meet the deadlines of the department/Resort.

17.  To research, recommend and liaise with the respective supervisor regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as required.

18.  To ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions.

19.  To ensure compliance with Resort rules.

20.  To work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to consistently achieve standards of work and guest care as required by Resort policy.

21.  To be aware of and adhere to procedures laid down in the Resort Crisis Communication Plan to ensure that any inquiries from the media are only responded to by the appointed spokesperson in line with Resort policy.

 

 

GENERAL STAFF DUTIES

 

1.     To adhere to all matters relating to hygiene, health & safety in accordance with  provincial laws and Resort policy.

2.     To be aware of the action taken in the event of an emergency (such as fire and bomb threat) in accordance with procedures laid down by Resort and Resort policy.

3.     To be committed to providing exceptional customer service by exceeding customer expectations, utilizing safe and financially sound solutions.

4.     To work and communicate in a professional and ethical manner with colleagues assisting, where necessary, to develop a team spirit and to achieve standards of  work and guest care as required by Resort policy.

5.     To be committed to achievement of the Resort’s Mission Statement.

6.     To achieve guest satisfaction by responding to and anticipating guests needs, ensuring all comments and complaints are acted upon in accordance with the Resort and Pacrim policy.

7.     To take every opportunity to be a “salesperson” by actively selling special promotions and facilities available within the property to contribute to overall profitability.

8.     To assist with team member orientation and training within the department as required by Resort policy.

9.     To maintain standards of punctuality, uniform presentation, and personal hygiene.

10.  To be aware of and comply with Resort and house rules.

11.  To contribute to cost control through energy conservation and proper usage of storage of all materials/equipment as per departmental standards and manufacturer’s instructions.

12.  To attend meetings as requested and to recognize the importance of contributing innovative ideas and initiative to the overall success of the operation.

13.  To assist with cleaning duties to maintain a clean and well-ordered work area in line with Resort policy.

14.  To be aware of and adhere to the procedures as written in the Resort Crisis Communication Plan to ensure that any inquiries from the media are only responded to by the appointed spokesperson in line with Resort policy.

15.  To contribute to the security of the building, Resort assets and guest/co-worker safety by reporting suspicious persons and handling of keys/cash as appropriate to the position.

 

OVERALL

 

1.     Fosters a spirit of teamwork while ensuring the department provides superior customer service to Resort employees and customers alike.

2.     Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.

3.     Ensures Resort management is informed of all unusual problems or matters of significance.

4.     At all times projects a favorable image of the Digby Pines Golf Resort and Spa to the public.

5.     Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.

6.     Other duties as required.